Exchange Policy

 

If you have any questions about your product or need to request an exchange, please raise your query within 2 days of delivery. Contact us from the email address or mobile number registered to your account and include your order ID for quicker support.

·       We offer a 2-day exchange window from the date of delivery.

·       We do not provide reverse pickup. You must send the product to the address below.

·       For defective or wrong items, you must submit a pre-opening video within 24 hours of delivery. Claims without a pre-opening video cannot be accepted.

·       Items must be returned in the same condition in which they were shipped. Damaged or visibly used items are not eligible for exchange.

 

Important notes

·       Shipping charges are non-refundable.

·       Once an exchange is processed and the replacement product is delivered, no further exchanges are allowed for that order.

·       Order cancellations are only possible before dispatch from our warehouse.

·       You must agree to this Exchange Policy before purchasing any product from our store.

·       Shipping and COD charges are non-refundable.

 

Please make sure all details you provide (name, shipping address, contact number, and email) are accurate. We are not responsible for errors or delays resulting from incorrect or incomplete information.

  

Order cancellation policy

·       You may cancel your order any time before it is dispatched from our warehouse.

·       If the item has already been delivered, follow the return/exchange process outlined in our Exchange Policy.

 

Damages & issues

We inspect all products before dispatch; however, please inspect your order upon delivery. If the item is damaged, defective, or the wrong product, contact us within 24 hours and include photos and a 360° pre-opening video. Follow these steps:

·       For damaged or defective items: Report the issue and submit a 360° pre-opening video within 24 hours of delivery (required for claims). Include your order ID and photos of the damage.

·       For wrong items: Report the issue and submit a pre-opening video within 24 hours of delivery (required for claims). Include your order ID.

Please record a 360° unboxing video before opening the parcel. This pre-opening video is mandatory for damage or wrong-product claims.

 

If you have any questions or need assistance with returns, exchanges, or cancellations, please contact us:

·       Support email: vayarasarees@gmail.com

·       WhatsApp: +919824612558

 

Please contact us from the email address or mobile number registered to your account and include your order ID for faster support.

 

We’re here to help. Thank you for shopping with Vayara Sarees!